FAQ

Yes! We ship worldwide via DHL, FedEx, and UPS. Shipping is FREE on all orders.

Most countries receive their orders within 3–7 business days. Have a specific address in mind? Message us to confirm delivery time.

Most orders are dispatched within 2-5 business days after payment confirmation.

You'll receive a tracking number by email as soon as your order ships.

We use leading international couriers to ensure safe and fast delivery:

• DHL Express — fastest option, typically 3–5 business days
• FedEx — reliable for North America and Europe
• UPS — alternative for selected routes

The best method is automatically selected based on your destination.

Once your order ships, we'll email you a tracking number. You can track your package directly on the courier's website (DHL, FedEx, or UPS).

If you don't receive tracking within 2 business days of payment, please contact us at sophia@kmslaser.com.

For most orders to the US and major EU countries, customs and import taxes are already covered (DDP shipping) — you won't pay any extra fees on delivery.

For other regions, import duties may apply depending on your local customs policy, and these are the buyer's responsibility.

Not sure about your country? Just message us before ordering and we'll clarify.

Yes — we handle export customs clearance from our side. For your country's import clearance:

• US, UK, Germany, France, and most EU countries: clearance is included in the price (DDP).
• Other countries: the courier (DHL/FedEx/UPS) will handle clearance, and any duty fees will be billed to you by the courier.

For most US states, sales tax is not collected at checkout. Some EU countries may require VAT — this is typically included in DDP shipping.

If you have specific tax questions for your region, please contact us before ordering.

NEWBELLE is the dedicated brand of KMS Laser, a professional manufacturer of physiotherapy and aesthetic equipment.

Our headquarters and manufacturing facility are in China, and we ship directly to clinics, businesses, and individuals in 50+ countries worldwide.

We've been serving the global market since 2014.

We combine clinical-grade quality with accessible pricing, helping practitioners and businesses access the equipment they need to grow.

• 10+ years of manufacturing experience
• CE certified products
• Free worldwide shipping
• 3–7 day delivery to most countries
• Free technical training and ongoing support
• 2-year warranty on all machines

We are the direct manufacturer — not a reseller. This means lower prices, faster customization, and direct access to our engineering team for support.

All NEWBELLE products are CE certified, meeting European safety and quality standards.

For FDA-cleared models specifically intended for the US market, please contact us to confirm availability for your specific use case.

We work directly with customers in 50+ countries via international shipping. We also welcome reseller partnerships in regions including Thailand, the Middle East, Latin America, and parts of Europe.

Interested in becoming a reseller? Message us at sophia@kmslaser.com.

Yes! We offer tiered discounts for clinics, resellers, and distributors:

• 2–4 units: contact us for special pricing
• 5+ units: tiered wholesale discounts
• Reseller partnerships: available in select regions

Send us a message with what you're looking for, and we'll get back with a custom quote.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfer for larger orders.

All payments are processed securely through Shopify's encrypted checkout.

Yes, all prices on our website are in US Dollars (USD). Your bank or credit card will automatically convert to your local currency at checkout.

No hidden fees. The price you see at checkout includes:

• The machine itself
• Free worldwide shipping
• Customs clearance for major destinations (DDP)
• User manual and accessories

For non-DDP destinations, local import duties may apply — we'll confirm before you order.

Yes — every machine comes with:

• Detailed user manual (PDF)
• Video training sent after purchase
• 1-on-1 setup support via email or WhatsApp

Our team is available to answer any operational questions for the lifetime of your machine.

Yes — technical support is free for life. We respond to all support inquiries within 24 hours on business days.

This includes troubleshooting, software questions, and operational guidance.

All NEWBELLE machines come with a 2-year warranty covering manufacturing defects. 2-year warranty on the machine main unit and 6 months warranty on the accessories.

Extended warranties and replacement parts are available for purchase at any time.

Absolutely! We can share:

• Product demonstration videos
• Real customer use cases (if available)
• Live demo via WhatsApp / Zoom on request

Just contact us with the model you're interested in.

We offer a 30-day return policy from the date of delivery.

Returned items must be in original condition, unused, and in their original packaging. Return shipping is the buyer's responsibility unless the product is defective.

If your machine arrives damaged or doesn't work as expected:

• Take photos/video of the damage within 24 hours
• Email us at sophia@kmslaser.com
• We'll arrange a replacement or refund — at no cost to you

Once we receive and inspect the returned item, refunds are processed within 5–7 business days. The refund will appear on your original payment method.

We're happy to help anytime:

• Email: sophia@kmslaser.com (reply within 24h)
• WhatsApp: +86 186 7683 9070
• Live chat: Click the chat icon at the bottom right of any page

Available Monday–Friday, 9am–6pm (GMT+8).